Frequently Asked Questions:

Chemical Components:  

What are the chemicals that make glow sticks "glow"?

Glow sticks are made of two parts of chemicals which when mixed together create a chemical reaction that emits light.

4 g Sodium Carbonate
0.2 g Luminol
0.5 g Ammonium Carbonate
0.4 g Copper Sulfate Pentahydrate
approx. 1 litre of Distilled Water
50 ml of 3% Hydrogen Peroxide

Chemical Reactions:

How does the chemical reaction take place?

There are four components to most glow sticks. The first is the plastic outer casing which holds everything together. The second is the fluid that you can see moving around in plastic casing. The third is the glass capsule which floats freely in the fluid (second part) and the fourth is the fluid contained inside the glass capsule. Now that your aware of the components that make up glow sticks you will learn how to activate one.

To make glow sticks 'glow' you must bend the outer plastic casing enough such that the inner glass capsule breaks. Once it breaks the fluid inside the glass capsule comes out and mixes with the fluid outside the capsule, thus the chemical reaction that makes glow sticks 'glow' ensues.

Typical glow sticks use a hydrogen peroxide solution (which is called the "activator"), a solution of phenyl oxalate ester and a fluorescent dye (which makes the color). The activator is stored in the glass capsule described above. When the glass capsule is broken by flexing a glow stick the activator is released, and mixing the components (shaking the glow stick) initiates the reaction. Depending on components used, the chemical reaction can last (glow sticks can glow) from a few minutes to many hours. Heating the glow sticks (providing extra energy) will speed up the reaction, what will result in brighter light but will shorten the glow time. The reaction will slow down in lower temperatures so the light will dim, but the glow time will be longer.

Handling:

Do you have any suggestions in handling  glow products?

Yes. Due to the fragile nature of glow products, the following precautions should always be applied when handling glow products:

1. Keep glow products in original container until usage;
2. Do not remove connectors from containers so that glow necklaces or bracelets can slide (and get activated) in container;
3. Carefully press plastic lids when putting them back to tube containers;
4. Handle with care. Do not drop, break or impact glow products such that they would be accidentally activated to glow.

Safety:

Are glow products safe?  

Yes, all of our glow products are safe.  The chemical contents are non-toxic, non-flammable and non-radioactive. Contents may stain clothes and furniture. Contact with skin or eyes may cause temporary discomfort and should be treated by rinsing thoroughly with water.  DO NOT drink contents. Small parts are not recommended for children under 3.  Adult supervision is recommended for children under 5.

Quality:

What about the quality of Glow With Us® products? Do you sell old products?

All Glow With Us® products are freshly made from our reliable manufacturer with premium quality. We do not buy, carry or sell old products. All of our products glow 10-14 hours as a minimum and have a self life of 2-3 years.  

Privacy:

We respect your privacy. In no event will we sell your personal information to any third parties.  

Payment:

How do I make payment?

You can pay by credit card, Paypal, cash or certified check. We accept Visa, MasterCard, American Express and Discover credit cards. We also extend credit terms to government organizations, church group and educational institutions after payment history and credit have been established with us. Please contact our office for more information.

Note: if you pay by a certified check, please make check payable to:

Essen Global Inc.

1087 N. Auburn Woods Dr.

Palatine, IL 60067

Return Policy:  

Could you tell me your return policy?

Original New, Unopened Items: Original new, unopened items returned in their original packaging within 10 days of delivery will be issued a refund after deducting a 20% restocking fee. Return shipping charge is the responsibility of the customer. Please contact us for return instructions before sending back the package.

Defective Items: If Items found to be defective due to manufacturer defect, please contact us immediately. In such cases, a return authorization will be issued. Replacements for defective merchandise will be shipped only upon inspection of the items claimed to be defective. Defective items must be received within 10 days of delivery.

Damaged Items: Glow products are fragile in nature. We pack our items very carefully to avoid breakage. When you receive your package, please check your order as soon as possible. Damaged shipments are to be reported to the shipper immediately. Ask the shipper to make an inspection and file a claim with them. The original package(s) must be held for shipper inspection. We will be glad to assist you with any claims that may arise. Glow With Us® will not be responsible for breakage, damage or loss of merchandise while in transit. 

Copyright:

Glow With Us® and the names of Glow With Us® products and services referenced herein, including but not limited to, this website, text, logos, images, pictures, graphics, software and all other content contained herein and the selection, arrangement and compilation of all such information are exclusively owned by Glow With Us® and may not be used without our express written permission.